Analyst

Job Description

SCOPE OF RESPONSIBILITY:

Process Orders, Quotes sent by different countries and send required certificate of analysis or Material Safety Data Sheet to customers as requested by them.

PURPOSE OF THE POSITION

The purpose of this position is to provide support to both internal and external customers, providing them a professional, accurate and efficient response which will help them to achieve their requirements and also to build good rapport with customers for growth of organization.

ESSENTIAL JOB FUNCTIONS

● Enter email and fax orders accurately according to Standard Operating Procedures (SOP) and country rules as per agreed timelines in Oracle/SAP.

● Managing internet and B2B orders and process price and availability requests

● Enter quotes for prepacked items.

● Identify and follow up customer specific requirements

● Set up internet profile registrations and handle password resets.

● Send out documentation to customers including certificates and copies of order documentation.

● Responsible for daily, weekly and monthly customer specific open order reports.

● Maintaining customer master data and thoroughly vetting all new customers before creating an account.

● Ensure expected productivity and accuracy is maintained consistently

● Open Order Management (Block orders, Web Order Block & Backorder Management)

.

BASIC QUALIFICATIONS

Education:

● Graduation in any disciplinary

Experience:

Minimum 1–2 years of work experience in order management preferred.

Key Words/objective of the role (as detailed as

possible)

1-Order Management

2-SRP System (SAP/Oracle)

3-Quotation experience.