Senior Quality Assurance Administrator - (Full Time)

Senior Quality Assurance Administrator - (Full Time)

• Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution

• Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations

• Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary

• Assist in development and design of product specific databases

• Review and score work

• Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients

• Monitor quality assurance programs and processes to identify gaps and risk assessment

• Design and conduct training for as needed

• Provide coaching to staff and track performance expectations and results

• Make final scoring decisions on disputes which impact quality results

• Interact with staff and business partners to promote team work and departmental effectiveness

• 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Loan Aging : 

This role operates in a fast‑paced, customer‑facing, and client‑support‑driven loan environment. The individual will work within the warehouse loan system, primarily responsible for account monitoring, while maintaining direct interaction with clients.

Key Responsibilities:

• Work with internal and external clients to provide ongoing, systematic updates related to aged loan portfolio monitoring.

• Manage real‑time work volumes with a strong focus on accuracy, timeliness, and adherence to tight turnaround times.

• Handle critical, time‑sensitive tasks where delays may have financial or compliance impact.

• Adhere strictly to process controls, escalation protocols, and SLA commitments.

• Required Skills & Knowledge:

• Familiarity with GSE guidelines, wholesale and residential retail processes (commercial experience is also considered).

• Strong Excel skills, including VLOOKUP, data validation, and data review.

• Ability to work effectively in a team environment with strong written and verbal communication skills.

• Proven ability to prioritize tasks in a high‑volume, deadline‑driven environment.

• Pre‑Funding Loan Review

• This role functions in a fast‑paced, customer‑facing, and client‑support‑based loan environment. The individual will work within the warehouse loan system, primarily reviewing loans for eligibility to the warehouse line, while working closely with clients.

Key Responsibilities:

• Perform ongoing, systematic reviews of loan eligibility in coordination with internal and external clients.

• Conduct pre‑funding loan reviews and communicate directly with clients regarding loans deemed ineligible for the facility.

• Manage real‑time volumes with strict adherence to SLAs and quality benchmarks.

• Execute critical pre‑funding tasks that directly impact funding timelines and client experience.

• Escalate issues promptly and ensure resolution within established turnaround times.

• Required Skills & Knowledge:

• Strong understanding of mortgage documentation, including Notes, Deeds of Trust, Allonges, Endorsements, and Riders.

• Familiarity with the full lifecycle of residential mortgage loans, from funding through settlement.

• Knowledge of GSE guidelines, wholesale and residential retail processes (commercial experience also considered).

• Strong communication skills and the ability to work collaboratively in a team environment.

Experience:

• 2–5 years of relevant experience in the areas listed below:

• Extensive customer‑facing experience in mortgage or commercial lending environments.

• Experience supporting new and existing account setups with a strong client‑support background.

• Advanced Excel skills, including VLOOKUP, data validation, review, verification, and reconciliation.

• Proficiency with Microsoft Office Suite tools.

• Ability to work efficiently in a high‑pressure environment with real‑time volumes and tight SLAs.

• Demonstrated initiative, attention to detail, and ability to manage critical, time‑sensitive tasks effectively.