Senior loan servicing Representative

As a Senior Loan Servicing Representative, the focus shifts from purely executing transactions to high-level oversight, handling complex escalations, and ensuring data integrity across high-value syndicated deals.

At the senior level, you aren't just using Loan IQ; you are the "system SME" (Subject Matter Expert) who understands how a complex credit agreement's legal language translates into the platform's functionality.

Level: Senior / Lead

Domain: Commercial Banking Operations (Syndications & Agency)

System Focus: Finastra Loan IQ

The Senior Loan Servicing Representative is responsible for the independent management of the bank’s most complex syndicated and bilateral loan portfolios. This role serves as a technical lead and escalation point for the servicing team, overseeing high-stakes activities like agent-led deal restructuring, secondary trade settlements, and complex fee modeling in Loan IQ. The Senior Representative ensures 100% adherence to LSTA/LMA standards while driving process improvements and mentoring junior staff.

1. Advanced Deal & Agency Administration

• Complex Modeling: Independently interpret Credit Agreements to model non-standard deal structures in Loan IQ (e.g., PIK interest, multi-tier pricing grids, and complex borrowing bases).

• Agent-Led Portfolio: Manage the bank’s role as Administrative Agent for multi-bank syndications, including coordinating with 20+ participant banks on funding and distributions.

• Global Interfacing: Execute multi-currency transactions, managing FX conversions and cross-border tax requirements (W-8/W-9 forms).

2. Quality Assurance & Escalation

• Transaction Oversight: Review and approve high-value drawdowns, rollovers, and payments processed by junior representatives.

• Exception Management: Lead the resolution of long-standing reconciliation breaks and "unsettled" trade status exceptions.

• Audit & Compliance: Serve as the primary point of contact for internal/external audits and regulatory exams regarding loan data integrity.

3. Secondary Market & Trade Settlement

• Trade Support: Coordinate with the Closing team to settle Par and Distressed loan trades via LSTA/LMA documentation.

• Position Reconciliation: Ensure Loan IQ accurately reflects traded positions and "Wash Account" balances are zeroed out post-settlement.