Project Manager/Lead Systems Operations Engineer

Experience from 8 to 15 years

Desired Qualifications:

Strategy & Technical Leadership

• Define and drive WT strategy covering endpoint management, UEM (Intune/Workspace ONE), VDI, and modern workplace solutions.

• Architect scalable and secure endpoint ecosystems aligned with Zero Trust principles and enterprise security frameworks.

• Lead adoption of cloud-based endpoint management and automation platforms (e.g., Microsoft Intune, Endpoint Manager, Autopilot).

• Drive AI-led operations using Microsoft Copilot, LLMs, and automation for predictive analytics, incident reduction, and self-healing systems.

• Establish enterprise-wide patching, compliance, and vulnerability management strategies across Windows, macOS, iOS, and Android.

• Define integration strategies across identity (Azure AD), security tools (Defender), and device management platforms.

• Champion device lifecycle strategy including provisioning, compliance enforcement, EOL management, and secure decommissioning.

• Lead digital employee experience (DEX) initiatives with proactive monitoring and performance optimization.

• Introduce automation frameworks using scripting (PowerShell, Python) and workflow orchestration tools.

Program Management & Strategic Execution

• Lead and execute WT transformation programs across mobility, endpoint lifecycle, and workplace technologies.

• Own end-to-end delivery including planning, execution, tracking, and reporting of initiatives.

• Drive cross-functional collaboration across engineering, security, and business teams.

• Establish governance frameworks for program tracking, risk management, and reporting.

• Design and implement scalable, standardized, and automated processes across regions.

• Leverage data analytics, dashboards, and automation for decision-making and reporting.

Controls, Compliance & Operations

• Align WT controls with frameworks such as ITIL, ISO 20000/27001, and COBIT.

• Conduct audits, identify gaps, and implement remediation plans.

• Perform root cause analysis for incidents and control failures.

• Support mobile patch lifecycle, including release, deployment, and compliance.

• Manage OS deprecation and End-of-Life (EOL) device removal.

Core Technical Systems & Integration Capabilities

• Design and implement enterprise-grade systems integration architectures across workplace platforms, ensuring seamless interoperability between endpoint management (Intune), identity services (Azure AD), ITSM (ServiceNow), and asset/configuration systems (CMDB/SACM).

• Engineer end-to-end device lifecycle automation pipelines, integrating provisioning (Autopilot), application deployment, compliance enforcement, and telemetry feedback loops using Microsoft Graph APIs and workflow orchestration tools.

• Develop and maintain integration frameworks leveraging REST APIs, webhooks, and event-driven architectures to connect disparate systems such as inventory platforms, logistics tools, endpoint management solutions, and enterprise data platforms.

• Build and manage scalable automation solutions using PowerShell, Python, and low-code platforms (Power Automate), enabling zero-touch operations, automated remediation, and operational efficiency at scale.

• Enable data-driven operations by integrating endpoint telemetry (Intune, Defender, DEX tools) with analytics platforms (Log Analytics, Azure Monitor, Power BI) to drive predictive insights, anomaly detection, and proactive incident prevention.

• Implement identity-centric security integration using Azure AD, Conditional Access, and Zero Trust frameworks, ensuring secure access across devices, applications, and networks.

• Integrate ITSM and operational workflows (ServiceNow) with endpoint and infrastructure layers for automated ticketing, incident correlation, change management, and compliance tracking.

• Design and govern CMDB and asset intelligence integrations, ensuring accurate, real-time synchronization of device inventory, ownership, configuration state, and lifecycle status across enterprise systems.

• Architect cross-platform endpoint integration strategies across Windows, macOS, iOS, and Android ecosystems, ensuring consistent policy enforcement, application delivery, and compliance posture.

• Drive Digital Employee Experience (DEX) platform integrations, combining monitoring tools with automation engines to enable self-healing endpoints and real-time user experience optimization.

Job Expectations:

• Strong program and project management experience.

• Deep expertise in endpoint management (Intune, SCCM, Mobile Device Management).

• Experience with security tools such as Microsoft Defender, Conditional Access, and Zero Trust models.

• Strong scripting/automation skills (PowerShell preferred).

• Advanced data analysis and reporting skills.