Lead Fraud & Claims operations representative

Title:Lead Fraud & Claims Operations Representative

In this role, you will:

• Support performance and overall effectiveness of team as well as cross-group operational tasks

• Proactively provide feedback and present ideas for improving or implementing processes and tools with efficient flow of fraud and claims operations

• Perform or guide others on complex account activity and claims that can include high risk and high dollar transactions requiring research that involves multiple transaction channels and products

• Independently prioritize work and provide day-to-day work leadership and mentorship for fraud and claims team

• Contribute in resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross-functional teams

• Provide guidance and subject matter expertise to less experienced staff in complex situations on wide range of information related to fraud and claims

• Experience in customer service support, or equivalent demonstrated through one or a combination of the following: work experience, training, education

Required Qualifications:

• 4+ years of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education