EOS RPO
Senior Commercial Loan Servicing Specialist
Title : Senior Commercial Loan Servicing Specialist
This role, you will:
Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
Serve as an escalation point in the resolution of client issues
Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
Identify activities of the team to ensure conformity with established procedures
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements
Required Qualifications:
4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
University Masters/Bachelor's degree in Business or related discipline
Strong knowledge of MS-Excel, MS-Word
Good English Oral and written communication skills
Strong analytical, problem solving, and document interpretation skills
Knowledge in Commercial Mortgage Servicing
Flexible with the shift timings (6:30pm - 3:30am)
Job Expectations:
Flexibility towards work on different processes/assignments
Working with teams and be an active participant
Exhibits a commitment to the company
Ability to set priorities, plan and organize work
Demonstrates/maintains professional conduct under all circumstances
Ability to conduct process trainings as when required
Ability to work independently and generate MIS reports for the process
Takes ownership for the responsibilities
Motivates himself and the team in achieving team goals
Good understanding of risk and compliance