Lead Commercial Loan Servicing Representative

In this role, you will:

• Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects

• Research, respond to and resolve complex inquiries

• Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support

• Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit

• Support loan trading and assignments

• Prioritize work and provide day to day work leadership and mentorship to the support team

• Lead or contribute to customer issue resolutions that require coordination amongst various teams

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements