Field Service Engineer

Job Title: Field Service Engineer

Job type: On field

Work allocation: upto 80% on field work

Work hours – 40 hours a week.

Reporting to: Field Service Manager, India

Location: Pune

Educational Qualification: BE Instrumentation/Electronics/Computer Science

Professional Experience: Experience on handling Installation, qualification, and maintenance of hardware systems in pharmaceutical and Biopharmaceutical industry. Candidates with relevant experience on electrical and automation systems would get preference.

Preferred industry experience – 4 years +

Job responsibilities:

• Installation and Maintenance of all the hardware systems marketed by Process Solutions division in Indian subcontinent.

o Primary area of coverage – Pune, Maharashtra

o Secondary area of coverage - Rest of India, Bangladesh, Sri Lanka and Nepal.

• Installation of Semi-automated and fully automated process equipment’s like Single Use Bioreactor, Single and Multiuse chromatography systems/TFF/NFF systems, Integrity testers etc.

• Collaboration: Work closely with Manufacturing, sales and sales support teams to meet the customer expectations on service deliverables.

• On time delivery of services: To ensure service delivery timelines and commitments to our customer are met.

• Compliance: Ensure all the service support activities are performed aligning with Merck internal policies and processes and that there are no deviations in the same.

• Utilise Software tools: Effectively use tools like “Service Max”, “SFDC”, “Office 365”, “Outlook” for all service support tasks and reporting.

• Promote Field Service business.

• Reporting: Ensure all reporting related to service support activities is documented, maintained, and reported as per requirement.

Tools and resources available

o Laptop with internet connectivity.

o Access to tools like – Service Max, SFDC, Office 365, Outlook, Catalyst, Concur, PR portal