Customer Care Senior Resolution Coordinator (2381118)

Job Title : Customer Care Senior Resolution Coordinator (2381118)

What you'll do: 

• As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.    

• All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. 

• To exceed our customers’ needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.  

  What you'll bring: 

• 13 Months - 5 years of relevant Customer Service experience   

• Excellent written and verbal communication skills   

• Able to interact professionally with customers.   

• Ability to manage multiple tasks simultaneously.   

• Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care   

• In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.   

• Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.   

• Adhere to quality, compliance guidelines and SLA’s   

• Must type a minimum of 25 WPM      

• Proficient with Microsoft Office programs (Outlook, Word)   

• Successful completion of mandatory training   

• Any graduation