AVP Control and Governance

Job Title: AVP Operations & Processing – Corporate Banking Operations

Corporate Grade: AVP

Barclays Overview

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and

by geography. Our businesses include consumer banking and payments operations around the world, as well as a

top-tier, full service, global corporate and investment bank, all of which are supported by our service company

which provides technology, operations and functional services across the Group.

We are an equal opportunity employer and we are opposed to discrimination on any grounds.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This

environment recognises and supports ways to balance your personal needs, alongside the professional needs of

our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to

work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs.

Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue

personal interests, our approach to working flexibly is designed to help you balance your life. If you would like

some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to

business needs.

Hybrid Working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’,

days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for

with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in

a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to

ensure we meet the needs of our business.

Overall purpose of role

 This is an Individual Contributor role within Branch Operations, with a focus on Payments & Collections,

Liquidity/Lending, Regulatory Reporting, and Trade Finance.

 Provide operational support to meet business, client, and regulatory demands, leveraging strong

stakeholder partnerships, lean processes, and a highly engaged team.

 Develop deep expertise in the four focus areas, identifying gaps and designing solutions in collaboration

with technology and operations teams.

 Drive delivery of operational benefits and recommend optimizations to improve efficiency and

compliance.

 Identify automation opportunities, document requirements, and communicate effectively with

stakeholders.

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 Manage process performance in line with service levels and targets, fostering a culture of continuous

improvement.

 Uphold the professionalism and reputation of Barclays, engaging with internal and external stakeholders,

clients, and regulators.

Key Accountabilities

1. Operating Model Leadership

 Drive the design and continuous improvement of client onboarding and service processes for Corporate

Banking clients in Asia, ensuring efficiency, compliance, and a differentiated experience.

 Oversee the implementation of new products and platforms, aligning operational readiness with diverse

client needs across the region.

 Develop and document target operating models and process flows tailored for Asia, supporting scalable

execution and clear accountability.

2. Enablement & Digital Transformation

 Identify and drive automation and digital enablement opportunities to enhance client experience and

operational efficiency, leveraging regional technology trends.

 Translate business requirements into detailed operational specifications and service standards, ensuring

clarity and accuracy throughout the implementation lifecycle.

 Map and document end-to-end operational touchpoints, enabling smooth handoffs and efficient

execution across upstream and downstream interfaces.

3. Regional Stakeholder Engagement

 Build and maintain strong relationships with clients and internal teams (front office, technology,

operations, risk) across Asia, fostering collaboration and operational rigor.

 Represent the client service and implementation function in governance forums, client meetings, and

regulatory discussions, ensuring regional alignment.

4. Risk, Compliance & Continuous Improvement

 Ensure all activities comply with local regulatory requirements and internal policies, embedding robust

risk management practices within the team.

 Manage process performance against agreed service levels and KPIs, driving a culture of continuous

improvement across Asia.

5. Change Management & Operational Enablement

 Establish and lead an Operations Change Management Office (CMO) to bridge program delivery and day-

to-day operations, translating strategic objectives into actionable operational requirements for Asia.

 Operate a dual-lead structure (Country BAU Operations Lead and Regional Corporate Banking Operations

Lead) to ensure clear accountability and effective regional oversight.

 Design and deliver onboarding and implementation models that integrate client journeys, product

requirements, and operational processes, consistent with global standards but tailored for Asia.

6. Client Service & Onboarding Excellence

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 Lead the end-to-end design and continuous improvement of client onboarding, service, and

implementation processes for Corporate Banking clients.

 Ensure client journeys are efficient, compliant, and deliver a differentiated experience, balancing

regulatory requirements with commercial objectives.

 Act as the primary escalation point for complex client implementation and service issues, driving

resolution and root cause analysis.

 Partner with front office, technology, and operations teams to ensure seamless client transitions and

handovers

7. Decision-making and Problem Solving

 Ability to understand and analyse complex problems and provide effective tactical and strategic solutions

to escalations and issues.

 Make evaluative judgement of the day-to-day issues.

 Understanding of broader business strategy and apply this lens when taking team decisions.

 Aptitude to operate with close attention to detail and able to prioritise your key activities to ensure

delivery.

Stakeholder Management and Leadership

• Strong interpersonal and communication skills to effectively manage key relationships across functions, the

global matrix and external stakeholders.

• Strong client focus always puts customer satisfaction first. Track record of maintaining effective customer

relations.

• Stakeholders include Corporate Banking clients, Corporate Banking Front office / Deal Originators in Singapore,

Greater China and India, Operations team in India and all other locations, Risk and Control teams, Ops Rigour

team, Global Counterparts.

• Ability to work alongside a diverse global workforce through rapid change and / in periods of uncertainty

• Builds trust through consistent delivery and posses’ ability to creatively resolve problems and issues at pace.

• Ability to be demonstrate resilience and responsive to change

• Ability to think strategically for the team’s sustenance

Decision-making and Problem Solving

• Ability to understand and analyse complex problems and provide effective tactical and strategic solutions to

escalations and issues.

• Make evaluative judgement of the day to day issues.

• Understanding of broader business strategy and apply this lens when taking team decisions.

• Aptitude to operate with close attention to detail and able to prioritise your key activities to ensure delivery.

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Risk and Control Objective

• Take ownership for managing risk and strengthening controls in relation to the work you do

• Strong risk background / culture and is able to identify problems and resolve, before the risk occurs.

• Own the controls operated by the team and maintain a rigid internal control framework ensuring that Bank

processes are followed at all times within the team

• Ensure that Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards are

embedded into the team.

• Ability to implement Risk Self Assessment and ensure compliance with Bank’s policies and guidelines.

• Demonstrate thorough understanding of the operational front to back procedures that support your specific

function and products.

• Demonstrate thorough understanding of the operational front to back procedures that support your specific

function and products.

• Detail-orientated in order to avoid, eliminate and mitigate risk.

Person Specification

Essential Skills/Basic Qualifications:

 Degree educated or equivalent.

 Proven experience in payments, liquidity/lending, regulatory reporting, and trade finance operations.

 Excellent project management and communication skills.

 Strong knowledge of regional operational procedures and regulatory requirements.

 Ability to interpret data and communicate findings to stakeholders.

 Result-oriented and commercial mindset

Desirable skills/Preferred Qualifications:

• Strong product knowledge in trade finance and/or cash management related products with a good

understanding of end-to-end processes for each of the products

• Excellent understanding of Trade and Debt documentation including identifying standard / non-standard wording

and the inherent risks brought by each. Working knowledge of the ICC rules for Trade products (UCP600, ISBP,

URC522 and URR725)

• Working knowledge of cash platform buildout, local payment processes (such as MEPS, GIRO, FAST, Paynow),

banking channels, liquidity management and/or virtual accounts management

• Knowledge of SWIFT messaging

Purpose, Values and Mindset

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We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing

innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's

contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers

and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse

perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how

we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive

Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal

responsibility. Actively build collaborative relationships to get things done.