Workday EIB Specialist

Job Title: Workday EIB SpecialistWork

Location: Electronic City, BangaloreContract Duration: 8 Months

Relevant years of experience: 2 to 3 years

Mode of work: Hybrid (3 days in office)

Shift Timings: 1 to 10

Education Qualification: Bach Degree

Job Title: Workday EIB SpecialistThe Workday EIB Specialist is responsible for managing End-to-End EIB (Enterprise Interface Builder) loads across Hire-to-Retire processes, ensuring accuracy, SLA adherence, and zero escalations. The role involves close collaboration with operations, integrations, and support teams to deliver high-quality Workday data loads and continuous process improvements.

Key Responsibilities

Manage Workday EIB loads across Hire-to-Retire business processes.Understand Workday business processes and execute EIB loads as per approved configuration workbooks.Handle EIB load volumes through ServiceNow ticket management, ensuring timely resolution.Design, test, and validate new EIB templates in Sandbox environments based on business requirements.Analyze and support inbound and outbound integrations to/from Workday.Troubleshoot inbound EIB issues, perform root cause analysis, and escalate when required.Maintain and regularly update Standard Operating Procedures (SOPs) in ServiceNow.Manage red alerts, conduct root cause analysis, and implement corrective and preventive actions (CAPA).Ensure 100% accuracy, zero escalations, and compliance with defined SLAs.Proactively analyze existing processes and collaborate with the Team Lead to drive process optimization, automation, and efficiency improvements.

Skills & Qualifications

Strong understanding of Workday EIB concepts and integrations with over 2 years of experience.Good working knowledge of MS Excel.Experience with ServiceNow or similar ticketing tools.Ability to support multi-country / ARE EIB requirements.Strong analytical, problem-solving, and documentation skills.Flexibility to work across different time zones.