Time Management - HR Ops

Description:

Time Management Analyst - US  Support (India)

Job Purpose

Support US Time Management operations in SAP by ensuring accurate time data processing, timely issue resolution, and coverage of US business hours. The role requires collaboration with HR, Payroll, and business stakeholders while providing extended support aligned with US time zones.

Key Responsibilities

• Manage and support US Time Management processes in SAP.

• Investigate and resolve time-related incidents, employee inquiries, and system issues.

• Perform time data audits , corrections, and validations to ensure payroll accuracy.

• Support payroll processing activities related to time management.

• Monitor and manage tickets within agreed service levels (SLAs).

• Collaborate with US HR, Payroll, and business teams to resolve complex issues.

• Assist with testing, system enhancements, process improvements, and documentation.

• Provide operational support during US business hours, including coverage up to 1:00 AM IST as required.

• Escalate critical issues and communicate status updates to stakeholders.

Required Qualifications

• Bachelor's degree or equivalent experience.

• 3-5 years of experience in SAP HCM Time Management, Payroll, or HR Operations support.

• Strong understanding of time and attendance processes.

• Experience working in a global support environment.

• Strong analytical, troubleshooting, and communication skills.

• Willingness to work shifts aligned with US business hours.

Preferred Experience (Plus)

The following experience would be considered a plus:

• Experience supporting US Time Management and Payroll processes.

• Knowledge of US overtime, absence, and leave management rules.

• Experience with SAP HCM Time Management (PT module), time evaluation, and quota management.

• Exposure to Workday Time Tracking, Kronos/UKG, or other workforce management systems.

• Experience in ticketing tools such as ServiceNow.

• Participation in payroll testing, system implementations, or transformation projects.

• Experience working with global stakeholders and virtual teams.

Working Hours

• India-based role with flexibility to support US operations.

• Expected overlap with US working hours, including support coverage up to 1:00 AM IST