Procedure Writer Associate

In this role, you will: ● Participate in establishing guidelines and design of work ● Review regulatory changes or partner with regulatory change agents to proactively identify required updates ● Maintain document library or repository and update tables in appropriate systems ● Review changes to business operations for potential impact to other operations and procedures ● Draft, edit and format basic to moderately complex technical manuals, projects or other technical documentation ● Create graphical technical presentations for others ● Understand Business Operations policies, procedures, and compliance requirements ● Assist others to resolve process gaps, providing input based on observations ● Research and translate technical information to users ● Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals ● Interact with internal customers ● Partner with subject matter professionals to understand business needs as it relates to procedures Required Qualifi cations: ● 6+ months of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Desired Qualifi cations: ● Create Jira tasks and sub‑tasks for Content Change Requests in partnership with Product Owners and Delivery Teams. ● Proactively manage the content certifi cation lifecycle by tracking upcoming certifi cations and generating required Jira sub‑tasks. ● Serve as the Subject Matter Expert (SME) for ticket creation processes, offering guidance and support to team members. ● Act as a liaison between Product Owners, Delivery Teams, and Business SMEs to ensure alignment and clarity in content updates. ● Review regulatory changes and partner with business to identify required content updates.

● Maintain content repositories, libraries, and associated reports to ensure accuracy and consistency. ● Review changes in business operations to evaluate impacts on downstream processes or documentation. ● Create graphical or visual materials to support technical presentations and content delivery. ● Interact with internal customers to address questions, clarify requirements, and support content‑related needs. ● Prepare accurate and consistent monthly MIS reports for Leadership, providing insights into ticket volumes, trends, and progress. ● Assist peers in addressing process gaps and provide recommendations based on observations. ● Provide backup support to the Delivery Team for content governance activities. ● Identify content and ticketing process gaps and partner with Leadership, Functional Leads, and peers to improve workfl ows. ● Support simplifi cation, scalability, and effi ciency initiatives across the content ecosystem. Job Expectations: ● 2+ experience in content management, or operational support, preferably in Banking or Financial Services. ● Experience using Agile / Jira or similar workfl ow/ticketing systems. ● Experience in creating and managing reports using Tableau. ● Analytical skills with experience creating structured MIS reporting. ● Excellent written and verbal communication skills. ● Strong attention to detail and time‑management skills. ● Effective collaboration skills with cross‑functional stakeholders and SMEs.