Lead Trade Services Processor

Experience from 9 to 15 years

In this role, you will:

• Ensure customer satisfaction by providing support services in the delivery of a wide range of Trade Service products

• Perform issuing, advising and amending of letters of credit, negotiation of letters of credit documents, processing documentary and direct collections in accordance with Trade Services standards

• Guide individuals on complex tasks including amending letters of credit, processing documentary and direct collections in accordance with Trade Services standards

• Assist leaders in training staff on new products or procedures and coordinate workflow in the absence of leadership

• Prioritize work and provide day-to-day leadership to team

• Identify opportunities for additional product sales through client referrals and make recommendations to changes in existing policies and procedures

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders and exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements