Digital product manager-celonis

In this role, you will:

• Participate in a variety of functions within the digital environment

• Identify opportunity for digital business plans, programs and initiatives within scope of responsibilities

• Review and analyze basic content strategy/creation, customer experience, analytics/research or product management

• Exercise independent judgment to guide medium risk deliverables

• Present recommendations for resolving more complex situations

• Exercise independent judgment while developing expertise in the on digital initiatives, policies, procedures and/or compliance requirements

• Collaborate and consult with digital consultants and managers on more complex digital initiatives, including internal/external customers if applicable

Required Qualifications:

• 2+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Expectations:

• Configure and manage SKAN.AI projects for process discovery using recordings, event logs, and clickstream data

• Analyze process flows, variants, rework, bottlenecks, and inefficiencies to identify improvement opportunities

• Build and interpret process models, heatmaps, root‑cause insights, and conformance analysis

• Perform volume, time, effort, and variation analysis to support business cases and prioritization

• Identify and qualify automation and AI opportunities (RPA, rules‑based automation, agentic AI)

• Support Observe‑to‑Agent (O2A) journeys by translating discovery insights into automation‑ready requirements

• Partner with automation, AI, and delivery teams to ensure accurate handoff of insights and documentation

• Track and report automation potential, benefits, and realization assumptions

• Work closely with business SMEs, operations teams, and transformation leads to understand process context

• Present insights, findings, and recommendations in clear, executive‑ready formats

• Support multiple initiatives concurrently while meeting delivery timelines and quality expectations

• Contribute to weekly/monthly status updates for SKAN engagements as required (e.g., O2A programs)

• Participate in SKAN office hours, trainings, and analyst enablement sessions to stay current on platform capabilities

• Maintain reusable analysis templates, best practices, and documentation standards

• Support onboarding of new processes and users onto the SKAN platform

• Collaborate with regional and US teams for consistent delivery standard

• 5+ years of overall experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 3+ years of experience in process analysis, process intelligence, or operational analytics

• Hands‑on experience with process mining / task mining / process discovery tools (SKAN.AI preferred)

• Strong analytical skills with ability to interpret complex process data

• Experience working with automation, RPA, or AI‑driven transformation initiatives

• Excellent communication skills with the ability to translate data into actionable insights

• Experience supporting Observe‑to‑Agent (O2A) or agent‑led automation initiatives

• Experience working in large, complex enterprise environments

• Exposure to tools such as Power BI, Excel‑based analytics, or similar visualization/reporting platforms

• Prior experience working with distributed/global teams

• Process thinking and problem‑solving mindset

• Data‑driven decision making

• Stakeholder management and communication

• Ability to manage ambiguity and shifting priorities

• Strong documentation and storytelling skills