Commercial Loan Servicing Associate

In this role, you will:

• Provide support for servicing activities for commercial products, commercial real estate, and problem loans

• Coordinate resolution of open issues with customers; and interact with internal and external customers

• Provide customer service, loan and regulatory diligence, and ongoing portfolio maintenance, related to low to medium tasks and deliverables

• Evaluate and upload data into the systems of record

• Serve as an escalation point in the resolution of client issues

• Receive direction from supervisor and exercise judgment within defined parameters which developing understanding of function, policies, procedures, and compliance requirements

• Provide guidance and training to peers

• Ensure compliance with all bank policies, procedures, and regulatory requirements

• Provide information to managers, functional colleagues, and stakeholders, including internal or external customers if applicable

Required Qualifications:

• 6+ months of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

​​Desired Qualifications

• Commercial Loan Servicing and/or Loan Operations experience, or equivalent demonstrated through work experience, training, military experience, or education.

• Hands‑on experience with Loan IQ, LUCAS, STUCKEY, or equivalent commercial lending platforms.

• Working understanding of Asset Based Lending products, Agency and Participation loan servicing concepts, collateral structures, and servicing workflows.

• Strong attention to detail with a demonstrated ability to ensure accurate and timely processing across multiple deal structures.

• Good verbal, written, and interpersonal communication skills.

• Working knowledge of loan documentation and ability to interpret key elements of Legal Credit Agreements, including agency and participation provisions.

• Ability to prioritize work, meet deadlines, and perform effectively in a fast‑paced, deadline‑driven environment.

• Strong analytical, problem‑solving, and issue‑resolution skills.

• Ability to work independently while contributing effectively within a team environment.

• Demonstrated commitment to delivering high‑quality customer service and strong stakeholder support.