Commercial Loan Servicing Specialist

In this role, you will:

Minimum 8 years of years of experience in Commercial loans , with loan boarding, servicing, money movement, cash processing and reconciliation.

• Provide servicing activities for low to moderately complex commercial products

• Coordinate all aspects of resolving open customer service issues and interact with internal and external customers

• Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements

• Evaluate and upload data into the systems of record

• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs

• Review and negotiate basic loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications

• Serve as an escalation point in the resolution of client issues

• Provide guidance and training to peers

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements