Business Analyst

Incident Management:

Understand requirements of Global, Regional as well as Country stakeholders for HCP Experience/

Engage program and manage day-to-day deliverables as assigned

Provide operations service, especially in area of issue resolution and consultation to Clients on the needs

as per the defined parameters of the project

Works closely with various stakeholders and ensure timely, efficient, high-quality delivery for projects and

activities

Ensure consistently high level of Client satisfaction through effective delivery on Client demand and

meeting all service/ business KPIs

Provide update on the delivery progress to the functional/ operational managers and other stakeholders as

needed

Workflow Configuration:

Develop specialist knowledge in the underlying operational processes and solution of HCP Experience/

Engage Program, particularly in the area of compliance, legal and HCP engagement management

Understanding of the E2E contract management data flow between systems to investigate and resolve

issues in a consistent manner, both in upfront and downstream process (HIP and ENGAGE)

Develop expertise in the various process workflows of the countries

Use process expertise to configure changes (new / updates) to the processes according to the

requirements of the country and adhering to the guidelines of the product

Data and Analytics:

Expertise in the management and processing of data, operational proficiency in handling master data

update requests

Drive execution of systems compliance requirements, with the ability to translate findings back to the

business via reporting, data visualization and other means of communication

Solution Design:

Participate in the requirements gathering discussions for new projects or reports discussions

Update the requirements log

Put together the solution blueprint and discuss with the stakeholder for approval

Participate in the build of the report if being done via excel and the Out of Box reporting

Perform data assessment by comparing need of the stakeholder with the fields available in the system and

communicate gaps to the stakeholder and functional/operational managers

In the case of Qlik sense build, participate in the testing of the tool before deployment to the stakeholder

for review

Build user guide document where necessary to guide stakeholder and users actions on the tool being built

Responsible for operational execution of assigned project tasks and facilitate continuous improvement.

Ensure quality control (QC) checks for the assigned projects/deliverable to meet Client expectations

Follow and track key deliverable and milestones for assigned projects. Ensure accurate and timely

reporting of KPI's for transparency between Client and Engage Team

Training and Compliance:

Comply with and support group's operational tools, standards, policies and initiatives

Technical Skills:

Service Now:

Navigating service now

MS-Excel:

Using formulas in excel

Create/edit and refresh pivots

Build excel reports with tables and graphs

Good to have knowledge of excel macros

MS-PowerPoint:

Knowledge of creating a slide

Adding graphs and refreshing the data behind them

MS-Word: Ability to use word to create or edit current documentation

Requirements:

Shift – 10 AM to 7PM IST

Location – Novartis Hyderabad office

Relevant Experience – 3 to 5 years

Notice period – Join immediately/15 days.

Key Performance Indicators (Indicate how performance for this role will be measured)

Business Results:

 Client Service Levels

 Strong Client Experience score

 Delivery of expected business value, within budget, time and quality

 Contribution to sharing and adoption of best practices

 Quality and accuracy of deliverables

 Innovation: Ability to find creative ways to bring process and technology improvements

Job Dimensions (Indicate key facts and figures)

Impact on the

organization:

 Ensuring compliance with the overall systems compliance and contract

management services

 Increase horizon of legal services to existing and or new Clients,

 Support business development and process improvement activities.

Ideal Background (State the preferred education and experience level)

Education

(minimum/desirable):

• Graduation Degree

• Experience in Systems compliance preferably in legal/ contract

management domain

• 3-5 years of overall work experience; preferred for pharma company

• Excellent communication skills

• Familiarity with quality KPIs and operational issues/management

Languages: Fluent in English (spoken and written)