Associate Fraud & Claim Operations Representative

In this role, you will:

• Support and capture all pertinent information from customers about their claims

• Conduct research and provide updates on status of new and existing claims

• Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim

• Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment

• Receive direction from team lead and escalate questions and issues to more experienced roles

• Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualifications:

• 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• ​The nature of claims handled can be complex; therefore the ability to review information from multiple sources, attention to detail, and the ability to apply regulatory and VISA rules to the claim decision is critical

• Excellent research, analytical and problem-solving skills with strong attention to detail

• Strong verbal & written communication, interpersonal, and collaboration skills

• Proven ability to learn and apply new information

• Able to multi-task to accomplish tasks effectively.

• Able to interpret the documents or the requests received.

• Excellent data entry skills

• Strong verbal & written communication skills

• Analytic skill

• Good Math and accounts skills

• Ability to work quickly & accurately while maintaining acceptable standards of workmanship

• Quick learner with the ability to retain high volume of information

• Ability to recognize and escalate any discrepancies identified or noticed while processing.

• Strong Ability to apply regulatory and VISA rules to the claim decision

Job Expectations:

• Highly motivated with strong organizational and analytical skills and attention to detail.

• Flexibility to work different shifts and to work overtime

• Ability to succeed in a team environment.

• Ability to learn quickly and transfer knowledge.