Asset Engineer E2

Your key responsibilities

As the E3 Asset Engineer for Service Asset and Configuration Management within Group Service

Management, you will:

• Establish and continuously evolve the strategic framework, operating model, and

governance for technology asset lifecycle data—ensuring the right mix of people, processes,

tools, and automation capabilities to deliver enterprise-grade insights.

• Act as a strategic partner to Group Service Management and cross-functional leadership

teams, influencing decisions through data-driven insights and ensuring alignment with

enterprise service, risk, and financial objectives.

• Own and be accountable for enterprise-wide data integrity, including:

• CI relationships and service topology accuracy

• Infrastructure and service mapping fidelity

• CMDB data quality and completeness

• End-to-end asset inventory accuracy

• Drive proactive governance and compliance, identifying systemic breaches in ITSM

Configuration & Asset Management policies, and leading remediation strategies through to

measurable closure.

• Lead risk visibility and optimization initiatives, delivering advanced reporting and insights

on technology asset lifecycle risks, cost efficiency, and value realization across the

organization.

• Champion data quality excellence, ensuring timely, accurate, and actionable reporting;

proactively identifying data gaps and orchestrating resolution through accountable data and

process owners.

• Provide strategic analytics on asset lifecycle activities, enabling leadership to make

informed decisions on cost optimization, risk mitigation, and value maximization.

• Partner with Finance and business stakeholders to deliver high-quality data and insights

supporting budgeting, forecasting, business cases, and investment optimization for digital

technology assets.

• Drive end-to-end lifecycle alignment across Software Asset Management (SAM),

Hardware Asset Management (HAM), Data & Content Management, and IT Asset

Disposition—ensuring seamless integration and accountability across domains.

• Serve as a thought leader and evangelist, promoting the strategic importance of

Configuration & Asset Management across the enterprise and influencing adoption of best

practices and standards.

Lead the automation agenda, embedding a digital-first mindset by leveraging automation, AI

driven insights, and tooling innovation to enhance efficiency, scalability, and business value.

Candidate Specification

Let candidates know what you’re looking for and what will set them apart for this role– this

could be personal aptitudes, professional qualifications, or skills.

Behaviours and Competencies

• Strategic thinking — An understanding of strategic business objectives and the ability to

develop a vision and strategy for ITSM configuration & asset management and execute it

effectively to drive results toward those objectives

• Interpersonal skills — Proven ability to collaborate, build relationships and influence

individuals at all levels in a matrix management environment (as well as external vendors

and service providers) to ensure that segregation and overlapping roles are identified and

coordinated

• Strategic relationship management — Includes working with software vendors during

license compliance audits

• Strategic vision — Ability to sense emerging needs and drive change as ITSM Configuration

& Asset Management develops and matures to meet organizational and technology

challenges

Skills:

• Strong knowledge and use of configuration & asset capabilities of industry recognised

ITSM platform (ServiceNow preferred)

• Strong communication skills with a proven ability to understand key business and technical

concepts, and then effectively communicate these concepts with technical staff, business

stakeholders and senior management

• Strong organizational skills, the ability to perform under pressure and to manage multiple

priorities with competing demands for resources

• Strong analytical, data processing and problem-solving skills

• Proficiency in process formulation and improvement

• Ability to read and interpret contracts to properly manage digital technology, which includes

license and maintenance agreements