VP - Servicing Ops (Full-Time Opportunity)

Job Roles and Responsibilities: 

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the Bus efficiency and effectiveness can be evaluated 

• Reviews, analyses, and evaluates business procedures and identifies opportunities for improvement 

• Implements policies and procedures that will improve day-to-day operations. 

• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets to achieve revenue and financial goals

• Directs and Improves customer service and satisfaction through policy and procedural changes

• Directs BU operations to meet customer expectations 

• Directs the development and installation of procedures and controls, to promote communication and adequate information flow, and thereby solidify management control and direction of the business unit 

• Establishes the performance goals, allocate resources 

• Demonstrates successful execution of department strategies for products and services 

• Manage relationships/agreements with external partners/vendors 

Qualification & Experience: 

• Bachelor’s degree 

• 17+ years of progressive Operations experience in a multinational organization. 

• At least 5 years’ experience in Senior Leadership roles in US Mortgage servicing Operations.

• Demonstrated the ability to execute on plans and projects within budget and timeframes 

• Ability to build and maintain strong credibility with internal clients 

• Effective executive presence and influencing skills 

• Strong analytical and problem-solving skills 

• Process management and data driven decision making 

• Extensive understanding of the applicable compliance requirements 

• Detail-oriented, organized and ability to multi-task in a fast-paced environment

• Excellent interpersonal and communication skills