TechOps- SAP SD aAtp Manager

Job Location: Kolkata, Kochi, Bangalore, Coimbatore, Thiruvanthipuram

Job Description:

• Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist

• Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.

• Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP SD and aATP solutions and designs.

• Develop and maintain documentation including configuration, user guides and test scripts.

• Mentor and train junior SAP SD Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques.

• Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation

• Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.

• Available to work on shift hours depending on the requirement of the client

To qualify for the role, you must have:

• Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.

• 8 Years of experience required in one or more areas within SAP Sales and Distribution preferably with Global client

• Responsible for providing support SAP SD module incidents, ensuring minimal disruption to operations.

• Integration knowledge of SD and Vistex.

• Extensive knowledge of  aATP (Advanced Available-to-Promise)

• Support incident solving by analyzing incidents raised by users and provides solutions.

• Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.

• Handle change requests with a clear understanding of new business requirements.

• Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.

• Cross-functional communication skills; experience in offshore/onsite model.

• Defect resolution and defect analysis related to SD.

• Ability to work with minimal guidance or supervision in a time critical environment.

• Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.

• Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements

Ideally, you’ll also have:

• Well versed with OTC process including Inquiry, Quotation for inquiry, Sales order creation, Availability Check, Delivery Order Creation, Picking and Packing, Goods Issue, Shipment Creation, Invoice, Payment, Delivery Confirmation, Post-Sales Activities

• SAP Certification in SAP SD

• Core SD Expertise: Deep understanding of Order Management, Pricing, Contracts, and Logistics Execution.

• aATP Expertise: Proven experience in configuring S/4HANA aATP functionality.

• Integration Knowledge: Strong knowledge of integration points with PP/MRP, IBP/APO, and Transportation Management (TM).