Technical Sales Service Support

Job Tittle : Technical Sales Service Support

1.Ensure timely closure of customer complaints after taking necessary action to resolve them within the defined time limit. Work with various teams across the globe to have CAPA for the complaints as needed.

2.

Analysis of the queries received and work with customers to get it resolved and provide effective solution.

3.

Provide inputs to the management for any gaps in process and help improvements.

4.

Acquire knowledge of Products and workflow to have productive customer conversation.

5.

Participate in Training pertaining to personal development, digital working and future ways of working using various tools.

Key objective of the role (as detailed as

possible)

1- Chromatography

2- Chemistry

3- Lab experience

4- Pharma org experience

5- Chemical synthesis

6- Handling tickets within turnaround time

Work Experience / Background 1-3 Years

Education / Qualifications required M.Sc/Ph.D -chemistry

Working Hours / Shift 9-6 PM (5days WFO)

Location: Jigani, Bangalore