Systems Operations Engineer

In this role, you will:

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services

• Identify opportunity for process improvements within technical support strategies and plans

• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables

• Present recommendations for resolving complex technical queries

• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards

• Work as an internal consultant regarding use of tools and processes

• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Required Qualifications:

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of application support experience in support role.

• Banking domain knowledge would be added advantage

• Expert in Unix/Windows operating system,

• Strong experience in automation using any of scripting (shell/Perl/Python).

• Strong knowledge of any Relational database (Oracle/My Sql) & SQL queries

• Flexible working in shifts (APAC & UK ) on rotational basis

• Expertise in ITIL processes (Change, Incident and Problem Management) for Application Support

• Knowledge of any monitoring tools like ITRS Geneos, AppDynamics, Splunk

• Experience in supporting Apache or WebLogic Server or any similar Application servers.

• Knowledge of IBM MQ Series, Tomcat

• Experience in job scheduling tools like Autosys, Control M, IBM Workload scheduler

• Experience in identifying critical issues and troubleshooting.

• Responds to operation monitoring events in test and production environments

• Effective interpersonal, oral, and written communication skills.

• Take the lead for the issues and drive them to closure.