System and Reward Redemption Administrator for R&D Recognition Platform

Job Description

System and Reward Redemption Administrator for R&D Recognition Platform

Title : System and Reward Redemption Administrator for R&D Recognition Platform

Location : Bangalore

Who you are:

A proactive and detail-oriented System Administrator of our R&D Recognition Platform

(WorkTango) to support the administration and day-to-day operations of our R&D peer-

to-peer recognition platform.

This role will be responsible for platform support, reward redemption operations,

reporting, inventory management, and stakeholder coordination to ensure a seamless

employee recognition experience for our R&D teams globally.

Roles & Responsibilities

• Manage and maintain the WorkTango Recognition Platform, ensuring optimal

performance and user accessibility.

• Support user onboarding, profile updates, access management, and platform

troubleshooting.

• Prepare recurring reports and dashboards covering platform adoption, recognition

activity, rewards, and inventory metrics.

• Collaborate with HR, IT, vendors, and business stakeholders to support day-to-day

platform operations and to implement updates, upgrades, and new features on the

platform.

• Administer the reward redemption process, including fulfillment tracking and

employee communications.

• Coordinate reward shipments, inventory management, stock tracking, and vendor

follow-up.

• Develop and maintain user guides, training materials, and process documentation.

• Ensure compliance with company policies, procedures, and data privacy

requirements.

Required Qualifications

• Bachelor's degree in Business Administration, Human Resources, Information

Technology, Operations Management, or a related field.

• 2-5 years of experience in operations, platform administration, HR operations,

employee services, rewards administration, or a similar coordination role.

• Strong proficiency in Microsoft Excel, Outlook, Teams, Word, PowerPoint,

SharePoint, and Synthesia.

• Experience working with dashboards, reports, trackers, and data management.

• Exposure to HR data management, vendor management, fulfillment operations,

inventory tracking, procurement, or reporting activities.

• Strong organizational, communication, and stakeholder management skills.

• Ability to manage confidential information with professionalism and discretion.

Preferred Qualifications

• Experience with WorkTango or other employee recognition, engagement, or rewards

platforms.

• Experience working in a global, cross-functional environment.

• Strong problem-solving and troubleshooting skills.

• Strong ownership, follow-through, and continuous improvement mindset.

Key Words/objective of the role (as detailed as

possible)

1- Excel

2- Analytics and reporting

3- Work tango platform (good to have)

4- LMS knowledge

5- Administration and operations

knowledge

6- Vendor Management or basic

procurement knowledge (good to

have)

Working Hours / Shift 8.30AM-5PM

Location Whitefield, Bangalore (5 days WFO)

Work Experience / Background 1-2 Years (HR, L&D)

Education / Qualifications required

Computer Science/ Business Administration/