Senior Systems Operations Engineer

Experience from 6 to 10 years

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area

• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks

• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability

• Work with vendors and other technical personnel for problem resolution

• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards

• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Incident Management – Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLA’s with business partners.

• Problem Management – Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents.

• Oversee and ensure nightly batch completes within agreed business SLA’s.

• Fixing the production issues to have zero business impact, and ensuring that the SLAs are being met.

• Following documented escalation procedures.

• Performing application health checks and ensuring that all applications are green before the start of business.

• Documenting known production incidents into knowledge base.

• Release co-ordination with stakeholders to ensure smooth deployment into production.

• Participate in BCP/DR activity to ensure BCP readiness of production environment.

• Ensuring all the applications and systems are up and running fine for customers.

• Handling all production support escalations and MIM (Major Incident Management) calls during India day hours and resolving the issue with minimum TTR.

• Guiding your own and partner teams during MIM call.

• Doing trend analysis and taking proactive measures for frequently occurring issues.

• Performing planned and unplanned BCP/DR activities for the application and coordinating during the event.

Job Expectations:

• University degree (B.E. / B.Tech) in Technology.

• Hands on experience of 4+ years in Application and Production Support with hands on experience with Windows/Linux Operating System, Oracle database

• Hands on experience with one or more of these tools - Splunk, App Dynamics, Grafana, Autosys

• Good understanding of Incident & Problem Management and Service Now

• Self-starter with good verbal and communication skills

• Strong analytical and problem-solving skills