Senior Loan Servicing Representative

In this role, you will:

• Support performance of less experienced Loan Servicing staff and overall effectiveness of team

• Provide lending support service in operations, documentation, and customer service to Credit teams

• Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area

• Perform administrative, transactional, operational, or customer support tasks

• Resolve complex client problems and inquiries

• Analyze issues, business requirements, standards, procedures, and call trends to identify opportunities for improvement and help develop innovative plans within Loan Servicing functional area to improve business operations

• Provide subject matter expertise and interpretation of procedures to less experienced staff

• Use independent judgment to review and file claims while ensuring compliance with all federal, state, client and company policies, procedures, and regulations

• Interact with immediate Loan Servicing team, functional area, and internal peers outside work group on loan related servicing activities, as well as internal or external customers

• Participate in regional or team meetings, and provide guidance and training to less experienced individuals

Required Qualifications:

• 2+ years of Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in Loan Servicing support, or equivalent demonstrated through one or a combination of the following: work experience, training, education