Senior Commercial Loan Servicing Representative

In this role, you will:

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution

• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements

• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers

• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs

• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications

• Serve as an escalation point in the resolution of client issues

• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes

• Identify activities of the team to ensure conformity with established procedures

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives

• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Working knowledge of loan documentation and ability to interpret key elements of Legal Credit Agreements, including agency and participation provisions.

• Ability to prioritize work, meet deadlines, and perform effectively in a fast‑paced, deadline‑driven environment.

• Strong analytical, problem‑solving, and issue‑resolution skills.

• Ability to work independently while contributing effectively within a team environment.

• Demonstrated commitment to delivering high‑quality customer service and strong stakeholder support.

• Asset Based Lending (ABL) Servicing – Agency, Participation & Bilateral

• Independently process servicing activities for moderately complex Asset Based Lending facilities, including Agent‑led deals, Bought Participations, and Bilateral loans.

• Support servicing of revolving credit facilities, term loans, borrowing base‑driven structures, and collateral‑based facilities.

• Execute assigned loan servicing activities to ensure accurate and timely processing in accordance with credit agreements and servicing standards.

• Review and process:

  
  

  o Interest, fees, principal activity, and repricing events

  
  

  o Amendments, waivers, renewals, and restructurings

  
  

  o Borrowing base updates, collateral‑driven changes, and availability calculations

• Identify servicing exceptions, data inconsistencies, or documentation gaps and escalate in a timely manner to ensure resolution.

• Ensure compliance with policies, procedures, and service‑level expectations while processing customer, system, or operational requests.

• Identify potential system, data, or process gaps and raise recommendations for procedural improvements or control enhancements.

• Adhere to and support updates of standard operating procedures (SOPs) and system documentation aligned to ABL servicing.

• Complete onboarding milestones and role readiness requirements within defined timelines.

• Apply training, procedural guidance, and system knowledge to daily processing to ensure accuracy, consistency, and risk mitigation.

• Support knowledge‑sharing initiatives by providing feedback, participating in peer learning, and contributing to documentation updates.

• Partner with Line of Business, Control & Risk, Technology, and upstream/downstream operations teams to support effective ABL loan servicing outcomes.

• Coordinate resolution of assigned customer service requests involving internal teams and external counterparties.

• Collaborate with peers and senior specialists to resolve issues and meet daily and monthly deliverables.

• Support processing deadlines, cutoff requirements, and end‑of‑day activities to ensure accurate and complete servicing output.

• Contribute to continuous improvement initiatives within ABL Operations through disciplined execution and constructive feedback.

Job Expectations:

• 4+ years of Commercial Loan Servicing and/or Loan Operations experience, or equivalent demonstrated through work experience, training, military experience, or education.

• 4+ years of hands‑on experience with Loan IQ, LUCAS, STUCKEY, or equivalent commercial lending platforms.

• Working understanding of Asset Based Lending products, Agency and Participation loan servicing concepts, collateral structures, and servicing workflows.

• Strong attention to detail with a demonstrated ability to ensure accurate and timely processing across multiple deal structures.

• Good verbal, written, and interpersonal communication skills.

• Shift timings: Night shifts (6:30 PM IST onwards)