Senior Commercial Lending Servicing Specialist

Here is a concise, high-impact job description designed to attract top talent:

Position Title: Senior Commercial Loan Servicing Specialist

Location: [Insert Location / Remote]

Position Type: Full-Time

We are looking for a Senior Commercial Loan Servicing Specialist to oversee end-to-end commercial loan servicing for complex portfolios. In this role, you will lead daily servicing activities, negotiate moderately complex transactions, and act as a primary operational liaison for key stakeholders. You will serve as an escalation point, ensuring data accuracy, regulatory compliance, and seamless customer resolution without needing formal authority to lead.

• End-to-End Servicing: Manage complex commercial loan servicing across bilateral, agency, syndicated, CRE, and construction loans.

• Systems Expertise: Utilize core and advanced LoanIQ (LIQ) or AFS features to maintain system data integrity, handle uploads, and manage exception trends.

• Escalation & Resolution: Act as the primary point of contact for resolving high-level customer, transaction, and documentation issues.

• Cross-Functional Collaboration: Partner closely with Sales, Legal, Risk, Control, Technology, and Operations to drive operational success.

• Quality & Risk Management: Perform quality reviews, monitor key performance metrics, conduct root-cause analysis, and devise risk mitigation strategies.

• Leadership & Mentorship: Guide, train, and mentor junior staff, lead operational projects, and drive process improvements.

• 8+ years of commercial loan servicing experience (or equivalent combination of work, training, or education).

• Deep end-to-end knowledge of the commercial loan lifecycle, servicing documentation, and collateral administration.

• Hands-on expertise with LoanIQ (Core/Advanced) or AFS.

• Experience with Syndicated, Bilateral, Agency, CRE, and Construction lending.

• Strong track record in quality reviews, exception management, and root-cause problem solving.

• Proven ability to influence cross-functional teams and mentor junior talent without direct reporting authority.