Senior Commercial Lending Representative

In this role, you will:

• Service commercial real estate loans, including construction, problem, and applicable agency loans.

• Serve as a primary servicing contact for assigned loans, providing direct support to internal and external customers and resolving moderately complex servicing inquiries.

• Review and interpret moderately complex loan servicing documentation and accurately book and fund new loans, modifications, and related transactions.

• Research customer and servicing issues, determine appropriate actions within established procedures, and escalate matters outside established authority.

• Monitor collateral requirements, prepare payoff letters and collateral releases, perform customer research and billing activities, and obtain and monitor required insurance coverage.

• Perform moderately complex to complex administrative, transactional, and customer support activities while ensuring accuracy, timely completion, and adherence to established controls.

• Perform quality reviews and identify errors, documentation gaps, or control issues, escalating concerns when appropriate.

• Provide process guidance and support to less-experienced loan administrators, including interpretation of procedures and servicing requirements.

• Collaborate with peers, colleagues, managers, and internal partners to resolve issues and achieve servicing and customer objectives.

• Identify and recommend process, procedure, or control improvements that support operational effectiveness and customer service.

• Exercise independent judgment within established procedures while applying a thorough understanding of applicable policies, processes, controls, and compliance requirements.

Required Qualifications:

• 2+ years of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Experience with loan syndication and loan servicing, including processing and supporting lending transactions.

• Experience with loan trade settlements, including transaction validation and reconciliation.

• Hands-on experience using Loan IQ for loan servicing or transaction processing.

Desired Qualifications:

• Experience with Agency and Member loan processes and commercial real estate lending activities.

• Experience reviewing credit agreements, amendments, assignment documents, and servicing notices.

• Knowledge of loan funding, payments, interest, fees, rollovers, repricing, and maturity events.

• Experience with transaction quality reviews, maker-checker controls, and exception resolution.

• Knowledge of collateral documentation, payoff processing, lien releases, and insurance monitoring.

• Understanding of operational risk, documentation standards, controls, approval requirements, and audit readiness.

• Ability to manage multiple priorities and communicate effectively with business partners, customers, lenders, and member banks.

Job Expectations:

• Ability to work in a US shift to support business and operational needs.

• Ability to work in a hybrid work model.

• Flexibility to adjust schedules based on business and operational requirements.

• Ability to collaborate effectively with colleagues and business partners across teams and locations.