EOS RPO
Senior Business Execution Consultant
In this role, you will:
Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
Work independently to make recommendations for support function by providing support and leadership
Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
Collaborate and consult with team leaders in developing project plans, policies and procedures
Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners
Required Qualifications:
8+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
8+ years of Experience in Business design, business analysis and Process Improvement with ability to perform current state assessment and recommend target state.
Ability to facilitate workshops, design sessions and gather requirements from LoB SMEs, Senior leadership.
Sound knowledge and background of operational processes in a financial service.
Experience working in AGILE / SCRUM methodology with ability to elicit requirements, user stories, document processes and create test cases.
Experience in iterative feature delivery including MVPs ensuring adherence to business needs.
Envision and create wireframes to illustrate application flow, user experience and functionality
Experience in building and reporting Operational Score card metrics to various stakeholders.
Ability to perform data analysis for operational data and good understanding of data models and data structures.
Ability to facilitate workshops, design sessions and gather requirements from LoB SMEs, Senior leadership to deliver business outcomes.
Experience in coordinating functional testing and user acceptance testing with data partners and business users.
Ability to work in a collaborative environment with an emphasis on teamwork.
Ability to lead a cross-functional team and work with internal/external stakeholders
Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends
Strong verbal and written communication skills. Able to communicate clearly and concisely.
Desire to work in a fast-paced and dynamic environment.
Work as a liaison between development team, data analysis team, Commercial Banking Operations managers and the sr. level executives.
CBAP, CSPO, Lean Six Sigma and Agile certifications would be an added advantage.
Job Expectations:
Individual has good understanding and experience of Operational metrics in a business context necessary for performance measurement (KPI – Key Performance Indicator and KRI – Key Risk Indicator)
Typical category of Metrics include – Efficiency, Effectiveness and Client Experience
Sample metrics include – Throughput (Eg: Work in progress items), Productivity (Eg: Utilization, Cost per FTE), Quality (Eg: First pass accuracy, Error rate) and Timeliness (Eg: Cycle time, TAT)