Quality Assurance Administrator

Quality Assurance Administrator

In this role, you will:

• Document quality findings, performance measures, exceptions, and emerging trends for management review.

• Provide clear, factual feedback and procedural information to team members based on established quality standards and guidelines.

• Support the implementation and monitoring of the risk-based Front Line Control Group supervision program, including performance triggers and program-effectiveness measures.

• Research, inspect, and monitor detection strategies and associated outcomes to help identify potential operational risks.

• Perform moderately complex reviews and testing of policies, procedures, processes, initiatives, and internal controls using established testing procedures.

• Document test results and identified issues, and escalate concerns to senior team members or management for further review.

• Support projects and initiatives intended to mitigate operational risk or improve processes, policies, procedures, and tools.

• Assist with tracking corrective actions designed to address identified control deficiencies and risk concerns.

• Execute Centralized Supervision procedures and maintain working knowledge of applicable bank policies, procedures, conduct risk activities, and supervision requirements.

• Work with internal business partners to resolve quality or control-related questions and support the operational needs of the assigned business line.

• Manage multiple applications, systems, and sources of information while maintaining accuracy and compliance with established guidelines.

• Administer programs, projects, or processes specific to the business

• Manage requests for community relations events, sponsorships, company funding, volunteer activities, and special programs

• Perform business operations that are administrative in nature

• Facilitate efficiency, quality, cost effectiveness of solutions, and escalate concerns related to the assigned operation

• Provide subject matter knowledge and interpretation of procedures to key business partners

• Coordinate and monitor implementation and maintenance of processes, procedures, and policies

• Interact with immediate Strategy and Execution colleagues on operational initiatives

• Provide support for a variety of diverse support functions for multiple business groups or a specific line of business.

Required Qualifications:

• 1+ year of Quality Assurance support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 1+ years of Community Relations, Business Operations or Strategic Planning experience

• 1+ year of experience in control testing

Desired Qualifications:

• Bachelor's degree in Business Administration, Finance, Risk Management, Accounting, Economics, or a related field; Master's degree (MBA or equivalent) is a plus.

• Experience in banking, financial services, operational risk, control management, compliance, conduct risk, or centralized supervision functions.

• Knowledge of risk and control frameworks, operational risk management practices, and regulatory requirements within a financial services environment.

• Experience supporting Community Banking or partnering with U.S.-based line of business teams and cross-functional stakeholders.

• Familiarity with reporting and data visualization tools such as Power BI, Tableau, and MS-Excel

Job Expectations:

• Ability to work a flexible schedule aligned to U.S. business hours. Standard shift timing is 1:30 PM to 10:30 PM IST; however, work hours may vary based on business needs, projects, and stakeholder requirements.

• Ability to manage multiple priorities in a fast-paced environment while maintaining adherence to established policies, procedures, and quality standards.