Quality Assurance Administrator

In this role, you will:

• Monitor and evaluate the quality of inbound or outbound customer calls

• Document quality issues and performance measures for management review

• Oversee a group of service monitors

• Provide information and assists in the feedback and formal education process of other staff

• Work closely with both internal and external customers to meet their service needs

• Act as a subject matter expertise

• Provide information and assist in the feedback and education to staff

Required Qualifications:

• 1 Year of international calling experience

• 2+ years of Quality Assurance.