Project Manager

Job Description: Project Manager – PMO (Customer Service Transformation / Separation)

We are seeking a senior, hands-on Project Manager / PMO lead to support Customer Service coordination during a large-scale company transformation and separation program. This is a contingent, temporary assignment with a fixed duration of 12 months. The role focuses on execution discipline, cross-workstream coordination, governance, and risk management across complex, multi-stakeholder initiatives impacting Customer Service operations.

Key Responsibilities

 Act as senior PMO lead for Customer Service workstreams within a broader

transformation and separation initiative.

 Own integrated planning, milestones, dependencies, risks, and issue management for Customer Service-related initiatives.

 Establish and maintain PMO governance, reporting cadence, and decision forums.

 Coordinate Customer Service activities across Operations, IT, Digital, Data, Finance, HR, and external partners.

 Ensure Customer Service readiness for key separation milestones, including system, process, and operating model changes.

 Develop and manage transition, cutover, and stabilization plans.

 Track delivery progress, risks, and decisions; proactively escalate issues where required.

 Prepare executive-ready dashboards, status reports, and decision materials.

 Facilitate steering committees, working sessions, and escalation forums.

 Support post-transition stabilization and benefits realization tracking.

Required Qualifications

Education: Master’s degree in Business, Engineering, Operations, or a related discipline.

Experience: 7–10 years of experience in Project Management or PMO roles, including complex, multi-workstream programs.

Core Skills

 Strong PMO and program governance expertise

 Advanced planning, dependency management, and risk management skills

 Experience leading or coordinating transformation, separation, or carve-out initiatives

 Strong stakeholder management and executive communication skills

 Proficiency with PMO tools such as MS Project, Excel, PowerPoint; Jira or similar tools are a plus 

Preferred Experience

 Experience working with Customer Service or customer-facing operations

 Exposure to ERP, CRM, or Customer Service platforms during transformations

 Experience coordinating external vendors or system integrators