Medallia Developer

About the Role

We are seeking a skilled Medallia Developer to join our dynamic CX Program

Implementation Team. This role is ideal for someone passionate about elevating

customer experiences through technology, survey design, system integration, and

advanced reporting. You will be responsible for building and optimizing Medallia

surveys, ensuring seamless data flows, building analytical themes for sentiment

analysis with Text analytics out of the responses received form HCPs/survey takers

and collaborating with global stakeholders to deliver high-impact customer

experience and analytical solutions.

Key Responsibilities

Medallia Configuration & Development

 Configure and develop Medallia surveys and reporting solutions based on

business requirements.

 Build new dashboard and enhancements to existing reports including Text

analytics

 Ad-hoc surveys development and “Ask now survey” development

 Perform impact analysis by reviewing file inflows and understanding

downstream effects on existing programs.

Stakeholder Collaboration

 Work closely with business teams, stakeholders, country leads and

crosscountry partners for requirement gathering and signoffs.

 Support end-to-end survey lifecycle including design, distribution, and user

access management.

Role & Permission Management

 Implement new roles within Medallia and align role hierarchies with

organizational structures.

Documentation & Governance

 Maintain comprehensive technical specifications and documentation for all

developed components.

System Integration & Data Management

 Integrate Medallia with platforms such as Snowflake and ensure reliable data

movement.

 Troubleshoot issues and build robust reporting modules within the Medallia

ecosystem.

Alerts & Rapid Response

 Set up and configure alerts, templates, and rapid response mechanisms to

support real-time customer insights.

Required Qualifications

 2+ years of hands-on experience in Medallia implementation for enterprise

customers.

 Medallia Certification (Admin suite level or above).

 Strong experience in business process documentation, requirement

elicitation, and stakeholder collaboration.

 Proficiency in data manipulation (ETL), analytics, and ability to prepare

datadriven PowerPoint presentations.

 Excellent organizational, interpersonal, and communication skills.

Nice-to-Have Skills

 Experience working with ETL tools or BI platforms.

 Exposure to pharma domain and field data analytics.

Why Join Us?

You’ll be part of a forward-thinking team that is transforming the customer experience

landscape through intelligent survey design, automation, and deep insights. If you

are passionate about CX technology and love solving complex business challenges,

we would love to hear from you!