Lead Trade Services Processor

We are seeking a Lead Trade Services Processor.

In this role, you will:

• Ensure customer satisfaction by providing support services in the delivery of a wide range of Trade Service products.

• Perform issuing, advising, and amending of letters of credit, negotiation of letters of credit documents, and processing documentary and direct collections in accordance with Trade Services standards.

• Guide individuals on complex tasks, including amending letters of credit and processing documentary and direct collections in accordance with Trade Services standards.

• Assist leaders in training staff on new products or procedures and coordinate workflow in the absence of leadership.

• Prioritize work and provide day-to-day leadership to the team.

• Identify opportunities for additional product sales through client referrals and make recommendations for changes to existing policies and procedures.

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.

• Interact with internal customers.

• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

• 4+ years of Trade Services support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• Demonstrates the interpersonal skills to identify and appropriately act upon scenarios requiring escalation or further due diligence.

• Experience with BSA/AML, Sanctions, and Anti-Boycott policies and procedures, and demonstrates an ability to understand and consistently adhere to procedures related to these subjects.

• Possesses the written and verbal communication skills to provide clear and concise risk escalations.