Lead Operations Processor

Role: Lead Operations Processor

In this role, you will:

• Support access management team in the day-to-day deliverables, with resolution to tech issues and contribute to overall success of the Business

• Collaborate with SMEs, business partners, process owners, compliance, and risk teams to gather information and validate access of end users

• Provide feedback and present ideas for improving or implementing processes and tools within Operations group

• Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation

• Prioritize work and provide daily work leadership and mentorship to team

• Provide training and technical guidance to less experienced staff

• Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders and execute accordingly

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

• Serve as a resource to other departments on transaction structure, documentation, and company policies.

Required Qualifications:

5+ years of Operations experience preferred, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4+ years of Identity and access management experience required

• Experience in Agile / Jira or similar workflow and ticketing tools

• University degree in Business or related discipline

• Strong problem solving and communication skills

• Attention to detail and time‑management

• Proficiency in MS Word, Excel, PowerPoint, and documentation tools.