KYC Analyst

Structured hybrid role:     

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite

locations, together with working from home.  We have a structured approach where colleagues work at an onsite location

on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest

equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for

with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test

and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we

meet the needs of our business

About [Acquiring & Issuing-Merchant Services]

The Merchant Services Transaction Cycle will partner with BI to provide seamless payment solutions for

business customers (including processing of merchant payments, credit finance solutions and corporate credit

cards). These solutions will be underpinned by technology and business processes that are simple, cost

effective, automated and digital.

About [Barclays Payments Merchant Services)

Barclays Payments Merchant Services (BPMS) is a Voice & Back Office process and offers services like

resolving client requests for technical help in relation to Point of Sale terminals which include Diagnostic,

Troubleshooting and Fault Resolution and offer services for resolving Financial request relating to a client’s

Accounts which include processing and settlement of rejected transactions, financial queries, Reconciliation,

Settlement queries, Statement Queries, Account Amendments, transaction fees, etc. Apart from this the back

office consist of Data Servicing which is Operational day to day management of disputes processing for

Barclaycard Payment Solutions (UK & International acquiring) and commercial cards & prevention of

chargeback’s as a result of point of sales transactions with a focus on impairment losses and Processing and

settlement of rejected transactions, financial amendments and the associated reconciliation of accounts in line

with both card schemes and internal governance and control frameworks. Another aspect is application

processing which is day to day management supporting application processing for Barclaycard Payment

Solutions. Responsible for data entry and KYC in relation to processing applications. Process capabilities may

increase with time and are not limited to only mentioned above

Overall purpose of role

 Analysts in KYC teams are responsible to perform reviews of KYC documents from clients so as to

independently assess, whether Client Due Diligence Policy and regulatory requirements have been

adhered to.

 Provide exceptional customer service on behalf of Barclays and follow the Barclays Values

 Use personal initiative in developing resolutions to quality checks by investigating ,ensuring solutions

satisfy both the customer and the business

 The role holder may be required to work flexibly across a variety of different activities included in the

KYC programme

Key Accountabilities

 Take ownership of cases as defined in Barclays Group Minimum Standards.

 To effectively investigate cases with varying degrees of complexity and know when to escalate cases of

a high degree of complexity and ambiguity.

 To engage and take ownership of the case putting yourself in the customers shoes

 To capture accurate information and details through the case handling process to allow effective

analysis of the case in a timely manner.

 To maintain and manage individual tasks on a daily basis to ensure that case related tasks are dealt

with effectively and within relevant timescales.

 To clearly communicate requirements to other business areas when information is required to resolve

case

Group Role Profile Template

Restricted - External

For further information about Barclays, please visit our website www.barclays.com

We are an equal opportunity employer and we are opposed to discrimination on any grounds. If this position requires the person to be an

Approved Person under the Financial Services and Markets Act 2000 (FSMA), disclosure of spent convictions within the meaning set out in

the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 will be required.

Restricted - External

 To personally embrace change and share best practise with colleagues.

 With the guidance of your Team Leader provide effective feedback to other areas of business and

suggest improvements that can be made to enhance the customers experience and deliver the right

outcome

 Achieve/exceed challenging customer service and performance targets.

 Use a high level of attention to detail to complete tasks ‘right first time, every time’, ensuring the KYC Team’s

‘right first time’ targets are met for all tasks.

Stakeholder Management and Leadership

 Collaborate effectively with colleagues across all sites; contributing to discussions and sharing best

practice to generate team spirit and engagement

 Bring your whole self to work, using your personality to provide a positive and noticeable experience,

recognising the personal impact you have on the way customers/clients and colleagues feel.

 Confidently challenge what is not right and influence what is, identifying opportunities for improvement

using all available feedback loops

 Support the creation of a culture for being passionate about what our customers/clients and colleagues

are passionate about and creating moments that matter and are memorable.

 Consistently and proactively communicate with passion and enthusiasm.

Decision-making and Problem Solving

 Embrace and support the implementation of change into the team.

 Support the identification of root causes of customer/colleague concerns and complaints and

ensure this is fed back to local leadership/specialist teams.

 Be aware of and continuously gather insight and information regarding the operation you support

and present this to leadership and team leaders for analysis and action.eg systems and colleague

feedback, exercising tact and diplomacy when handling sensitive issues.

 Support and implement the development of local systems of control for site operational excellence.

Risk and Control Objective [This section is mandatory for all role profiles and must not be deleted]

 Understand the appropriate Policies & Standards applicable to the role through reading the Code of

Conduct and other training allocated.

 All mandatory training completed to deadlines and understood within given timescales.

 Where applicable, all risk events (incidents) or control failures to be escalated in accordance with

advised procedures.

Person Specification

 Excellent written and verbal English language skills required along with in depth knowledge of Global KYC policies

and procedures (End to End KYC Knowledge and Experience)

 Excellent track record during past work experience

 If Internal – should have completed 12 months in their current role and presently at a BA2 or BA3 Grade

 Last - year PD rating of Strong or above & Should not be on active CAP/DAP

Essential Skills/Basic Qualifications:

 Graduate/Post-Graduate in any discipline

 Flexibility in hours of work and ability to work changing shifts patterns

 Demonstrable knowledge and experience of delivering exceptional customer service

 Knowledge of case handling procedures ideally from a financial background

 Highly developed communication and influencing skills through multi-channels

 Proven problem solving and decision making ability

 Ability to break down complex issues, assimilate & analyse information and reach a conclusion

 Collaborative approach to handling issues

 High level of quality awareness and accuracy

 Excellent team player

Desirable skills/Preferred Qualifications:

Restricted - External

For further information about Barclays, please visit our website www.barclays.com

We are an equal opportunity employer and we are opposed to discrimination on any grounds. If this position requires the person to be an

Approved Person under the Financial Services and Markets Act 2000 (FSMA), disclosure of spent convictions within the meaning set out in

the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 will be required.

Restricted - External

 Proven KYC Operational Background/Experience of working with Financial Crime

 Preferred 3-5 years of relevant KYC experience

 Knowledge of regulatory and risk requirements relating to customers.

 Prior experience in Operations & Team Handling

 Any expertise of handling Voice & Non-voice teams in Merchant operations

 Awareness of industry recognised process automation tool sets / capabilities

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing

innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's

contribution.

Integrity

We operate with honesty, transparency, and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise, and resources to make a positive difference.

Stewardship

We prize sustainability and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and

clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse

perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we

can adapt and improve. Speak up and be open to alternative viewpoints.

Drive

Restricted - External

For further information about Barclays, please visit our website www.barclays.com

We are an equal opportunity employer and we are opposed to discrimination on any grounds. If this position requires the person to be an

Approved Person under the Financial Services and Markets Act 2000 (FSMA), disclosure of spent convictions within the meaning set out in

the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 will be required.

Restricted - External

Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility.

Actively build collaborative relationships to get things done.