Customer Care Senior Resolution Coordinator

Job Description

You make sound judgments and promote a Associate / Candidates focused environment.

You optimize execution and results. You inspire commitment through communication and

influence. You demonstrate adaptability while thinking and acting strategically. You build

and sustain internal and external relationships. Flexible to work in US hours shifts.

About Team

The Walmart Contact Center specializes in providing best-in-class service to customers,

stores, and associates via phone, chat, email. We are a metrics driven center dedicated to

driving results where our associates thrive in this high-volume environment that handles

over 10 million contacts per year.

We Invest in You! At Walmart, we focus on the growth and development of our associates!

We are a highly engaged team that prides itself on exceeding customer expectations,

building relationships, career progression and providing individual and team recognition.

We are looking for career minded, customer centric individuals who are experienced in

providing best-in-class customer service.

What you'll do

• As a Customer Care Senior Resolution Coordinator, you will take a high volume of

incoming calls, chats, and emails from customers, stores, and associates while

navigating multiple systems to aid in answering questions and resolving issues.

• All Customer Care Coordinators must have the ability to communicate

professionally in a conversational manner while utilizing all available resources to

ensure customer satisfaction.

• To exceed our customers’ needs, our associates must be punctual, reliable,

problem solve, act with integrity and be dedicated to making a difference.

What you'll bring

• 1 Year - 5years of relevant Customer Service experience

• Excellent written and verbal communication skills

• Able to interact professionally with customers.

• Ability to manage multiple tasks simultaneously.

• Customer focused mindset with a high level of urgency; role model for delivering

Extraordinary Customer Care

• In this role, you may be asked to switch between any support channel of phone,

chat, and Email based on the business requirements.

• Review, analyze, and process critical customer queries with accuracy to provide

customer satisfaction.

• Adhere to quality, compliance guidelines and SLA’s

• Must type a minimum of 25 WPM

• Proficient with Microsoft Office programs (Outlook, Word)

• Successful completion of mandatory training

• Should be flexible work in a 24/7 work environment with rotating weekly time off.

• Should be able to work in permanent night shifts or any assigned shifts on a

rotational basis.

• Any graduation