Commercial Loan Servicing Representative

Commercial Loan Servicing Representative

• Support internal and external customers with inquiries and complaints regarding loan servicing needs

• Monitor loan system and resolve customer issues, and process complex transactions online

• Perform moderately complex administrative, transactional, operational and customer support tasks

• Act as primary loan servicing contact that involve construction monitoring, Invoice purchase, and disbursements

• Monitor inflow request, purchase invoice, credit memo adjustment and reconcile the purchase

• Strong attention to detail; high accuracy in data entry and document handling.

• Time management with the ability to consistently meet same‑day SLAs

• Working knowledge of invoice and credit memo lifecycles in financial services.

• Analytical mindset for spotting discrepancies and resolving exceptions.

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 1–2 years of experience in loan servicing, invoice processing, accounts payable/receivable, banking operations, or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• B Com / BBM, MBA related field (or equivalent experience).

Job Expectations:

• Ability and willingness to work in a night shift schedule (6:30 PM–3:30 AM IST).

• Prior experience in banking operations, specifically invoice processing or similar financial documentation workflows.