Commercial Lending Servicing Associate

Commercial Lending Servicing Associate

In this role, you will:

• Provide support for servicing activities for commercial products, commercial real estate, and problem loans

• Coordinate resolution of open issues with customers; and interact with internal and external customers

• Provide customer service, loan and regulatory diligence, and ongoing portfolio maintenance, related to low to medium tasks and deliverables

• Evaluate and upload data into the systems of record

• Serve as an escalation point in the resolution of client issues

• Receive direction from supervisor and exercise judgment within defined parameters which developing understanding of function, policies, procedures, and compliance requirements

• Provide guidance and training to peers

• Ensure compliance with all bank policies, procedures, and regulatory requirements

• Provide information to managers, functional colleagues, and stakeholders, including internal or external customers if applicable

Required Qualifications:

• 6+ months of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Commercial Loan Servicing experience supporting Commercial Real Estate, Construction, Agency, Syndicated, Participated, and Bilateral loan portfolios, with strong expertise in the Loan IQ platform.

• Experience reviewing loan-servicing documentation and translating requirements into operational actions.

• Experience in maintaining and validating information in commercial lending systems of record i.e. Loan IQ.

• Experience resolving customer, transaction, documentation, system, or operational issues.

• Working knowledge of commercial lending products, the loan lifecycle, operational controls, and regulatory requirements.

• Experience coordinating with multiple internal or external stakeholders.

• Strong analytical, risk-evaluation, problem-solving, and decision-making skills.

• Ability to manage multiple assignments in a high-volume and deadline-driven environment.

• Identifying procedural gaps and recommending practical improvements.

• Reducing avoidable rework, repeat exceptions, and customer impact.

• Maintaining complete and audit-ready servicing records.

• Providing peers with useful technical guidance and training.

Job Expectations:

• Strong written, verbal, interpersonal, and customer-management skills.

• Shift timings: Night shifts (6:30 PM IST onwards) flexible to work on different shifts based on business requirement.

• Team to follow US holiday calendar.