Change Manager

Key responsibilities

• Support the development of change impact assessments, stakeholder maps, and readiness reports for international markets

• Assist in creating communication materials, newsletters, FAQs, and leadership updates aligned with the CEFUT program messaging strategy.

• Coordinate logistics and preparation for program sessions, workshops, leadership meetings, and training events.

• Help design/create and maintain training content, user guides, and enablement materials in collaboration with SMEs and training teams.

• Monitor market readiness indicators and track progress across workstreams to help identify risks, gaps, or dependencies.

• Execute communication campaigns and ensure timely dissemination of information to relevant stakeholders.

• Collaborate with country change teams to collect data, consolidate feedback, and support local change execution.

• Assist in hyper-care activities post‑go‑live by tracking user feedback, adoption blockers, and training needs.

• Maintain change dashboards, reporting templates, and program documentation with consistent quality and accuracy.

• Work closely with PMs, Product Owners, and functional teams to ensure alignment between change, communication, and training activities.

Essential requirements:

• 5+ years’ experience supporting large, complex programs end-to-end, ideally in a consulting, transformation, or cross-market environment, preferably with a focus on commercial and / or pharma industry experience.

• Experience supporting change management, communication, training, or transformation programs.

• Basic understanding of digital or CRM transformations and user adoption principles

• Proven ability to collaborate across diverse functions and manage senior stakeholders.

• Strong analytical, communication, and problem-solving skills.

• Minimum of a bachelor’s degree, preferably in science, engineering, business administration, or economics

Desirable requirements:

• Exposure to large-scale technology transformation programs or enterprise CRM rollouts.

• Experience supporting change management, communication, training, or transformation programs.

• Foundational change management certification (e.g., Prosci, ACMP) or training.