EOS RPO
Business Executions Consultant
1. Business Analysis & Process Architecture
Lead discovery sessions with cross-functional leaders to document current-state ("as-is") processes, pain points, bottlenecks, and dependencies.
Design future-state ("to-be") operational workflows, standard operating procedures (SOPs), and service-level agreements (SLAs).
Define, track, and report critical KPIs, operational metrics, and execution scorecards to executive sponsors.
Gather, validate, and prioritize complex business and functional requirements, converting them into structured user stories, process flows, and traceability matrices.
2. Change Management & Adoption
Develop and execute structured change management plans based on industry standards (e.g., Prosci/ADKAR, Kotter).
Conduct stakeholder impact analyses to identify potential adoption resistance, culture friction, and capability gaps.
Build communication strategies, executive updates, and tailored stakeholder messaging across all organizational levels.
Design training curricula, workshops, and reference materials to support operational readiness and user adoption.
3. Cross-Functional Execution & Governance
Partner with project management offices (PMO), engineering/IT, product, and frontline operations teams to align delivery timelines and manage interdependencies.
Identify operational risks and blockers early, drafting clear mitigation plans and escalation pathways.
Conduct post-implementation reviews to assess adoption rates, measure process compliance, and recommend continuous improvements.