AVP-Account Transition

Role Summary

Account Transitions provide a high level of support for the take-on and ongoing service of institutional clients as well as Private Clients with DvP mandates. The individual will be responsible for managing a team that project-manages these activities from an Operations perspective.

The key objective is to achieve internal and external client satisfaction during any transition event lifecycle—whether an account opening, closing, or BaU event.

The role necessitates a constant emphasis on attention to detail and adherence to deadlines, along with an ability to ensure prompt and appropriate responses to a broad range of enquiries from internal and external clients. An understanding of the implications of a global model is critical, as our accounting systems reside at the heart of our systems infrastructure, and the impact of any change to data or workflow can be fundamental.

Responsibilities & Core Functions

Prime Functions

• Transition & Event Management: Work closely with internal stakeholders to manage fund/mandate launches, closures, and transition events (including custodian changes, name changes, in-specie transitions, and benchmark changes).

• End-to-End Project Ownership: Project-manage the full event lifecycle and actively mitigate risks associated with fund/mandate launches, closures, and transitions.

• External Stakeholder Engagement: Manage communications with external counterparties (custodians, administrators, transition managers, and underlying clients) throughout the event lifecycle.

• Internal Coordination: Maintain regular communication across internal and external stakeholders to track milestone delivery against committed target dates.

• Risk & Regulatory Compliance: Maintain thorough awareness of internal team processes, control frameworks, and evolving regulatory standards.

• Cross-Functional Relationship Management: Foster and maintain strong working relationships across internal business units and departments.

• Vendor & Service Management: Build and maintain strong operational relationships with external service and system providers.

• System Onboarding & Custodial Linkage: Manage operational setups for transition events on internal systems and establish custodial accounts and linkages.

• Market Access & Openings: Ensure market openings for new clients are completed prior to the funding date, and process new market access requests for existing clients on a timely basis.

• SLA & Operating Memorandum Oversight: Coordinate the review and approval of Operating Memorandums and Operational SLAs (legally binding agreements specifying service delivery commitments to clients and administrators).

• Derivatives Agreements Coordination: Work closely with the Derivatives Administration team to facilitate trading agreements for derivative transactions.

• Operational SLA Adherence: Consistently meet performance and service delivery standards defined within Client Servicing procedures.

Secondary Functions

• Complete assigned tasks, initiatives, and special projects within the department scope.

• Continuously review active systems, workflows, and procedures, recommending enhancements and operational efficiencies.

• Participate actively in broader Operational Risk initiatives.

Required Qualifications & Experience

• Education: University degree or minimum A-Level standard of education paired with a solid track record in Transitions and client relationship management.

• Experience: Minimum 2 years of dedicated experience in Client Servicing, Account Transitions, or Middle/Back-Office Operations.

• Industry Certifications (Preferred): Relevant professional qualifications (e.g., IMC, IAQ) are desirable, though not mandatory.

Skills Breakdown

Hard Skills (Technical & Operational)

• Middle & Back-Office Operations: Strong operational knowledge across Settlements, Confirmations, Reconciliations, Client Reporting, Performance, Pricing & Valuation, Corporate Actions, and Client Guideline Management.

• Asset Class Proficiency: Solid understanding of Equity, Fixed Income, Forwards, Derivatives, and Alternative Investment products.

• Trading & Investment Mechanics: Well-versed in core investment workflows and market execution dynamics.

• Reconciliations: Hands-on experience executing both manual and automated reconciliations.

• Financial Systems & Platforms: Practical working knowledge of SWIFT, TLM, Bloomberg, custodian proprietary portals, and Portfolio Accounting Systems (e.g., HiPortfolio, Portia).

• Software Tools: Proficient in Microsoft Office Suite.

Soft Skills & Professional Attributes

• Communication: Exceptional verbal and written communication skills suitable for executive client and counterparty interactions.

• Stakeholder & Network Management: Proven capability in liaising effectively with external brokers, global custodians, and fund accountants.

• Operational Risk Mindset: Sharp eye for evaluating potential operational risks and knowing when and how to escalate items appropriately.

• Multi-Tasking & Organization: Highly organized with the agility to manage multiple time-sensitive projects simultaneously.

• Autonomy & Collaboration: Self-starter capable of operating with minimal supervision while collaborating effectively within a team structure.