Associate Loan Servicing Representative

Associate Loan Servicing Representative

Role Overview

We are looking for a detail-oriented Loan Servicing Executive (Fresher) to support day-to-day post-disbursement loan management, borrower inquiries, and portfolio administration. This role involves maintaining accurate loan records, processing payments, and ensuring seamless customer service across the loan lifecycle.

• Payment Processing: Record daily loan payments, process EMI schedules, handle pre-closures, and issue payoff statements or No Objection Certificates (NOC).

• Account Maintenance: Update borrower information, manage interest rate adjustments, and resolve account balance discrepancies in the system.

• Document Management: Verify and archive post-sanction loan documents, agreements, and security Collateral files to ensure audit compliance.

• Customer Support: Address borrower queries regarding loan schedules, interest rates, statements, and payment methods via email or phone.

• Portfolio Tracking: Monitor upcoming dues, assist with initial collection reminders for delinquent accounts, and flag overdue profiles.

• Inter-Department Coordination: Work alongside Credit, Operations, and Legal teams to streamline workflow TAT (Turnaround Time).

• Education: Bachelor’s degree in Finance, Banking, Commerce, Business Administration, or a related discipline.

• Experience: Fresh graduates (0–1 years of experience).

• Skills:

  • Basic understanding of banking terms, loan life cycles, EMIs, and interest calculations.

  • Proficiency in MS Office, particularly MS Excel (data entry, basic formulas).

  • Strong attention to detail and numerical accuracy.

  • Clear verbal and written communication skills.

  • Problem-solving mindset with a willingness to learn loan operating platforms.