Associate Fraud & Claims Operations Representative

Associate Fraud & Claims Operations Representative

In this role, you will:

• Support and capture all pertinent information from customers about their claims

• Conduct research and provide updates on status of new and existing claims

• Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim

• Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment

• Receive direction from team lead and escalate questions and issues to more experienced roles

• Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers