Analyst

* Enter and manage customer orders and quotes in ERP and CRM systems for North America, following
established procedures.

* Respond to customer inquiries with professionalism to support order accuracy and timely resolution.

* Ensure seamless and accurate processing within the order-to-cash cycle to maintain reliability.

* Support team productivity reporting by collecting and analyzing relevant metrics.

* Perform quality checks on high-value orders prior to release to uphold service standards.

* Contribute to overall team efficiency and quality, reinforcing the high standards our customers depend on

* Responsible for resolving service complaints from both internal/external customers while adhering to our
company's return policy.

* Should investigate, process, and record lost or damaged orders, non-product complaints, credit and/or
rebill requests, and returns ensuring each transaction is processed within company's guidelines, values, and
customer specifications.

* Handle inbound and outbound calls from both internal and external customers and partners, providing
timely, accurate, and professional assistance with service complaints, returns, order issues, shipments,
invoices, and related inquiries.